Privacy policy

This Privacy Policy describes how Thevelvet.world (referred to as “Velvet”, “we”, or “the Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact Us

If you have questions about our privacy practices, need further information, or would like to file a complaint, you may reach us at:

Email: TheVelvet000@gmail.com
Address: Malik Tahir Pura, Mau, UP, India

Collecting Personal Information

When you visit Velvet, we collect certain information about your device and interaction with the Site, as well as the details necessary to process your purchases. If you contact us for support, we may collect additional information. Any information that can identify you as an individual is considered Personal Information.

1. Device Information

  • Purpose: To ensure the site loads correctly and to analyze usage for optimization.

  • Collected From: Automatically, via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor Shopify.

  • Data Collected: Web browser type, IP address, time zone, cookie data, pages/products viewed, search terms, and interactions with the Site.

2. Order Information

  • Purpose: To fulfill your order, process payments, arrange shipping, send invoices, communicate with you, detect potential fraud, and—based on your preferences—send updates or marketing.

  • Collected From: Directly from you.

  • Disclosure: Shared with Shopify, payment gateways, and courier partners.

  • Data Collected: Name, billing and shipping addresses, phone number, email, UPI ID, and payment details (credit/debit card).

3. Customer Support

  • Purpose: To assist you with any inquiries or issues.

  • Collected From: Direct communication from you.

  • Disclosure: May be shared with relevant courier or logistics partners to resolve shipping-related concerns.

Sharing Personal Information

We only share your Personal Information with third parties to help us provide services and fulfill your orders.

  • Shopify powers our online store. 

  • We may share your information to comply with legal obligations (e.g., subpoenas, lawful requests), enforce our rights, or ensure safety.

Using Your Information

We use your Personal Information to:

  • Offer and sell products

  • Process payments

  • Fulfill and ship orders

  • Provide customer support

  • Send marketing and promotional communications (if opted-in)

Retention of Information

We retain your Personal Information for our records unless you request deletion. To request erasure, refer to the “Your Rights” section below or contact us.

Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our operations or due to legal or regulatory reasons. Updates will be posted on this page.

Complaints

If you have concerns or complaints about our handling of your Personal Information, we encourage you to contact us using the information listed in the Contact section above.